Community Discussion: Online billpay has "stuck" payees

From: John Pollard (8plus7...)

Online billpay has "stuck" payees

Found at:

I don't understand this statement from the community discussion, " ... I got 'Unexpected attempt to change payee name OL-301-A' error".

I don't understand what the words mean, and I don't see anything like those words in the OL-301 FAQ (found here:;.

Since I have no idea what the error message means, I can't address it directly.

Here are what I think are some pertinent observations about the remainder of the Community Discussion.

Quicken Online Payees are never actually completely deleted from Quicken - that is why you cannot re-add an Online Payee with the exact same name as an Online Payee that you "deleted". A "deleted" Online Payee may not be visible in the Online Payee List ... but it is still there (it, and its data, including account number).

If you have "deleted" an Online Payee and you want to create an Online Payee with the same name as the one you deleted:
- Initiate the "New" online payee process
- Key the payee name
- Tab out of the online payee name field ... Quicken will display all the info (except the account number) from the original, "never really deleted", online payee.

Quicken will require an account number before the "new" online payee can be added. But you will not be able to use the same account number as the "deleted" payee.

Note the "Description" field just below the Online Payee "Name" field: that is the key to reusing an online payee name. As long as the combination of the online payee "name" and the online payee "description" are unique, you can add a New online payee. Quicken will use that combination of "name" and "description" as the online payee identifier - BUT, the contents of the "description" field will not be part of the online payee name as it appears in the billpay transaction (EFT or check) that is ultimately generated.

What you will see in your Quicken register and reports for such online payees is the payee name followed by the description in curly braces - the curly braces and the data between them will be excluded from the online payee name in the bill pay transaction that is ultimately sent to the payee.

So, for example, if your Online Payee name was "American Express" (and its "description" was blank), and you deleted that online payee, you could create a new American Express online payee by putting "American Express" in the online payee "Name" field, and "#2" (for example) in the Online Payee "Description" field.

Note also that you can create multiple online payees that will have the exact same payee name in the ultimate billpay transaction. You could have 2 active American Express online payees, each with the "Name" of "American Express" with each one have some portion of the account number (the last four digits, for example) as the "Description". Assuming the last 4 digits of one AMEX card are 1234 and the last 4 digits of the other card are 5678: in your Quicken register, payments for each payee would appear as "American Express {1234}" and "American Express {5678}". When the two bills are paid by the billpayer, the payee names will both be "American Express".

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